Contact Us
Got a question about one of the free spins offers we cover, spotted something out of date, or just want to flag a casino for us to look at? This is the place to reach us. We read every message that comes in, even if we can't always reply the same day.
How to reach us
The quickest way to get in touch is by email at [email protected]. Tell us as much detail as you can up front — which casino or offer your message relates to, and what you'd like to know or report — so we can get back to you with a useful answer rather than a round of clarifying questions. We generally respond within a couple of business days, though it can take a little longer during busy periods.
What we can help with
- Questions about our reviews or ratings — why a brand sits where it does in our rankings, or how a particular free spins offer works.
- Corrections — if a bonus, wagering requirement or payment detail we've listed has changed since we last checked it, let us know so we can update the page.
- Suggestions — if there's a Canadian casino you think we should be reviewing, tell us and we'll take a look.
- Site feedback — anything from a broken link to a suggestion for making the site easier to use.
What we can't do
We're an independent review site, not a casino operator. That means we can't process withdrawals, resolve account disputes, verify your identity documents, or credit a bonus to your account. Those requests need to go directly to the casino's own customer support team through the account you hold with them. Similarly, we can't offer financial or legal advice — if you're weighing up whether an offer is right for you, our Responsible Gambling page is a better starting point than an email to us.
Before you write in, check these first
A lot of common questions are already answered elsewhere on the site, which might save you a wait:
- Wondering how our rankings and ratings are put together, or what "editorial rating" actually measures? Our About Us page explains our approach.
- Concerned about licensing, security, or whether a listed casino is legitimate for Canadian players? That's covered in our main reviews, alongside the general standards we look for.
- Looking for the fine print on how we use this site, or want to understand our stance on liability and accuracy? See our Terms and Conditions.
- Interested in how bonus terms like wagering requirements, maximum cashout caps, and expiry windows on free spins typically work? These key terms come up across most of the offers we list, and understanding them makes any welcome bonus easier to judge on its own merits.
A note on accuracy
Casino bonuses, terms and free spins offers change fairly often — operators adjust wagering requirements, minimum deposits and eligible games without much notice. If you've tried to claim an offer we list and found the details didn't match what's on the casino's own site, please tell us. Reader reports like this are one of the main ways we catch outdated information, and we'd rather fix it than leave it standing.
Getting a reply that actually helps
To help us help you faster, include:
- The name of the casino or offer your message concerns
- What you expected to see versus what you actually found
- Any screenshots or dates that back up what you're describing
- Whether you're asking a general question or reporting something specific to fix
That's really all there is to it. Send us a message whenever something's unclear, and we'll get back to you with a straight answer.